Job Description:

Exempt or Non-Exempt: Non-Exempt

Location: Medical Center: Medical Tower II - 7940 Floyd Curl Dr Ste 1050, San Antonio, TX 78229

Duration: Full Time

Supervisor Status: No

Reports to: Office Manager 

Telework Eligible: No

Position Summary:

A Medical Clerk is to ensure seamless processing of patients, maintaining appointments, ensuring accurate treatment, and billing records, and delivering top quality customer service and support for both patients and staff. 

Our Philosophy:

We take great pride in providing a comprehensive evaluation accompanied by selective and efficient testing. We believe that many allergic concerns can be helped greatly by proper education and lifestyle changes, with careful use of medications. Our staff believes in providing the best care possible and works diligently to stay up to date on all the latest advances in the field of Allergy & Immunology.

Responsibilities:

Clerical:

• Retrieves high volume of incoming calls, screen callers, takes messages, and/or directs caller to appropriate personnel/department. 
• Organize and prepares medical records for staff prior to patient arrival. 
• Inputs all necessary patient reports and information into company database. 
• Reviews benefits with patients prior to being roomed. 
• Maintain patient schedules productively busy throughout the day verifying patient insurance eligibility. 
• Reviews charge tickets for accuracy and completeness, determines appropriate fees for services rendered, calculates totals, collects copays from patients, and properly records information. 
• Complies with and enforces all company and OSHA policies, procedures, rules, and regulations, reporting compliance violations as required. 
• Other duties as assigned.

Requirements:

Qualifications:

• High school diploma or general education degree (GED)
• Minimum one year of clinic experience in the medical field 
• Basic Life Support Certification 

Physical Requirements:

• Must have good or corrected vision as well as effective peripheral vision, depth perception and ability to adjust focus. 
• Must have good manual dexterity and be able to use repetitive motion of the hands and arms.
• Must be able to remain in a stationary position i.e., 50% 
• Must be able to constantly operate a computer and/or other office equipment such as a calculator, copy machine, or printer.
• Must be able to frequently and effectively communicate in both written and verbal form.
• Must be able to occasionally lift to 25 pounds and/or push/pull objects up to 100 pounds.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. 
• Position requires occasional lifting, bending, and pulling not to exceed 10 lbs. 

Knowledge, Skills and Abilities:

• Ability to work occasional weekends and travel to other clinic locations.
• Ability to consistently adhere to the company’s attendance and punctuality policies. 
• Must possess strong written and verbal communication skills in the English language.
• Must possess effective problem-solving and interpersonal skills. 
• Ability to maintain professional relationships while addressing complex or sensitive issues. 
• Ability to responds to emergent or stressful situation in a calm or professional manner. 
• Ability to prioritize work, meet deadlines, work independently, multitask, and produce results in a high stress environment. 
• Ability to ensure professionalism while maintaining excellent customer service. 
• Ability to independently mange request inquiries from all patients’ visitors by responding rapidly and appropriately to complaints, and initiates de-escalation, remedies and resolutions or elevates to that appropriate person.

Required Documents:

• Resume
• Transcript
• Basic Life Support Certification 

Benefits:

• STAAMP offers you and your eligible family members a comprehensive and valuable benefit program. Further details can be obtained upon request. 

Please submit the required documents and apply by emailing Marketing@staampallergy.com